At the beginning of November 2021, the IDC research company published forecasts for the development of the global IT industry for 2022 and subsequent years. According to analysts, the modern world, of course, would not have become the way people used to see it if information technology had not developed so rapidly.
It is expected that by 2022, more than half of the global economy will be based on digital technologies or be influenced by them in one form or another since most products and services will use a digital delivery model or need additional digitalization to remain competitive. According to the researchers, businesses need to prioritize investments in digital tools to expand physical assets. As a result, by 2024, more than half of all investments in IT solutions will be related to digital transformation.
Digital technologies have become a permanent and dynamic element of our world, and the ICT industry itself will be one of the most transformable in the next few years. CIOs should create cohesive teams for procurement, development, and operational work. These teams should conform to the models of technology delivery on the principle of "as a service" and focus on the result, while the main task of IT suppliers will be to help companies share, use, manage and increase the value of data,” said Rick Villars, vice president of the IDC Group for global Research.
According to analysts, the 10 most important IT forecasts are as follows:
1. Bringing a digital approach to customers and operations:
By 2024, companies that have switched to digital technologies will provide responsive customer experience and sustainable operational models by transferring 70% of all spending on technologies and services to as-a-service and results-oriented models. These investments will be required to support a variety of customer acquisition scenarios and data-driven operations.
2. New fundamentals of cloud technologies:
By 2023, 40% of companies will restructure their cloud product selection processes, focusing on business results rather than IT requirements. Managing, optimizing, and protecting a variety of cloud resources and data arrays will be the most important operational tasks for IT companies.
3. Management becomes the main task for IT teams:
By 2023, 80% of companies will use cloud services with artificial intelligence (AI) support to manage, optimize and protect dispersed resources and data. Unfortunately, 70% of companies will not be able to achieve full returns due to the discrepancy between the skills of IT specialists and a small number of highly qualified personnel in the IT field, as well as due to the active luring of successful employees from medium to larger businesses.
4. The principle of "everything as a service" is becoming ubiquitous:
By 2022, 40% of the IT budgets of large companies will be redistributed through the introduction of integrated service packages based on this principle in areas such as security, cloud platforms, virtual workspace, and communications.
5. Systemic technological transitions are coming:
By 2026, company executives faced with systemic or mandatory transitions will triple their IT costs to develop new environments but will struggle to achieve the necessary 6-fold increase in the efficiency of operational technologies. IT organizations working with clients from various industries are recommended to think about how several system changes (for example, related to 5G networks, electric vehicles, or blockchain) will affect technological plans and business priorities.
6. Automate and supplement:
By 2024, 70% of companies will receive twice as much significant return on investments in technologies that expand the activities of employees and customers, compared with investments in the automation of individual processes. The greatest benefits will come from comprehensive efforts aimed at expanding the experience and decision-making activities for clients, patients, students, and ordinary employees.
7. Data management creates both challenges and opportunities:
By 2025, regional differences in the requirements for confidentiality, security, placement, use, and disclosure of data will force 80% of businesses to rebuild their data management processes that work autonomously. Successful companies will use digital sovereignty for new investments in resource and data management strategies, as well as for IT automation projects.
8. Rethinking the Digital Experience:
By 2023, 50% of multinational companies will direct half of their expenses to new technological equipment and communications, as well as to modernize and rethink the experience of interacting with customers and employees. Companies that optimize digital technologies in terms of work, health, and entertainment will gain a long-term advantage in attracting and maintaining customer loyalty and opportunities to increase their number.
9. Sustainable development is becoming a reality:
By 2025, 60% of countries will have digital sustainability teams whose tasks will include assessment, certification, and coordination of the use of data and analytical platforms for sustainable business and IT development. By 2024, new tools, data, and analysis will make it easier to set meaningful sustainable development goals, but achieving these business and regulatory goals will remain a challenge for most companies.
10. Data control will be scrutinized:
By 2025, valuations of public companies will be based on confidence in controlling the correct and efficient use of data to the same extent as in financial control, which will lead to increased spending on data-driven solutions. IT leaders should prioritize the choice of technology and service partners based on their ability to solve the most important business tasks, according to IDC.